![]() I have been running from gate to gate like a headless chicken and have has no time to stop for some food. What is so frustrating is this is a very regular occurrence, receive no apologies, then was made sit on the runway for 2+ hours without being able to purchase so much as a chocolate bar. But you will then have to have a 3 hour bus journey to Shannon. I was told very rudely, you have 2 options, sit in the airport for 17 hours until tomorrow or move to Dublin. Not Verified | Had a connecting flight from Heathrow to Shannon. Never again will I fly Aer Lingus or say a good word about them. They have offered us $147 in total compensation although they are responsible for our losses. We also asked for $220 for the hotel room we had paid for, $174 for meals and $800 for the first day of the tour that we missed out on. We filed a claim with Aer Lingus for $ 600 each for me and my wife per EU rules. We had paid for a hotel room in Dublin for the night of the 18 that we didn't get to use, and we missed the complete first day of our tour. Our connecting flight (Aer Lingus 3327) to Dublin did not leave till 5:45 PM that night. We arrived in Manchester at 7:20 AM on the 19th of May. we were told we would be boarding Aer Lingus flight 34 for Manchester, England at 5:45 PM. We had three hours sleep and returned to the airport to see if our plane had been repaired, it hadn't. Imagine 300 people scrambling to get their checked luggage and make their way to the check in desk to get a hotel voucher (we found out that they booked the hotel rooms at 9:00 PM that night), madness. They said the flight was canceled, but we would be boarded in the morning as soon as the aircraft was repaired. The incoming aircraft arrived shortly after 9 PM followed by a fire truck! We were told we would depart at 10 30 then, 11:30. We were told that the incoming equipment had been delayed and that we would depart at 9:30 PM. Our flight was due to depart at 8:30 PM and arrive in Dublin at 9:30 AM on the 18th of May. We wanted to arrive early and see some of Dublin before the tour started so we booked an Aer Lingus flight from Orlando Florida to Dublin on the 17th of May. ✅ Trip Verified | We booked a ten-day tour of Ireland thru Trafalgar Tours. I would certainly use them again for this route though as too few Manchester to the USA options are available. Okay, quite a bit of whinging there, and apart from the very comfortable seat the only other positive was that despite delayed take off on both legs the plane arrive on time or a little early. Outbound no problem a voucher was given shortly after boarding. ![]() Finally the complimentary wi-fi was somehow not available on this leg but you could pay. IFE was available but very limited choice compared to many other carriers. I didn't try the dessert or either of the starters. The Asian-style beef at dinner had little of the Orient about it. On the outbound flight, we were offered the traditional juice or champagne prior to take off but no attempt was made to offer this on the inbound flight. It comprised a pack of five mini, savoury biscuits and a little tub of onion chutney to dip, both of which were delicious and very different from the nuts or pretzels others offer. The food offering was, for me, poor except for the snack just after take off with the first drink service. The seat on the A330 is comfortable and I had the best 4 hours of continuous sleep I have ever had in the air. Keeping a toilet exclusively for crew use is, in my view, unacceptable. There was nothing wrong with it as the cabin and flight crew used it. For the whole flight, the cabin crew locked off one of the two available toilets. ![]() ✅ Trip Verified | Our outbound flight was excellent with no issues and on 10 June for our return flight, I have one big issue and some niggles. ![]()
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